TT-1-04 Problems, Complaints and Customer Care
| File Reference : | TT-1-04 Problems, Complaints and Customer Care |
| Date File Updated | 04-10-2023 |
| File Format | MS Word |
| No. of files | 1 |
| Category | Training Talks | Tags: ISO 9001, 9.1, 9.3, 10.1, 10.2, 10.3, IMS1 5.1, IMS1 5.2 |
£10.00 Select Currency
Training talk (prepared using F-Q7-Training_Talk_Attendance) on Problems, Complaints and Customer Care and referencing the General Guidance document GG-1-04_Problems Complaints Customer Care, IMS1 5.1 Customer Satisfaction, IMS1 5.2 Control of Nonconforming Outputs, Problems and Complaints.
Talk Description;
• Problems and Complaints Procedure, logging significant issues, problems form
• Review of Problems and Complaints, root cause analysis, risk register
• Customer Care, interacting with customers, customer feedback
The information classification label on this document is [Business Use]
