GG-1-04 Problems Complaints Customer Care

File Reference : GG-1-04 Problems Complaints Customer Care
Date File Updated 05/01/2020
File Format MS Word
No. of files 1
Category General Guidance
Tags: ISO 9001, 5.1, 7.4, 8.2, 8.7, 9.1, 10.2, IMS1 3.3, IMS1 5.1, IMS1 5.2
  • £10.00


General guidance on problems, complaints and customer care.

Topics covered;

- Problems and Complaints Procedure

- Completing the problems form

- Review of Problems and Complaints (Analysis of problems and Root Cause analysis)

- Dealing with Customer Complaints

- Customer Care

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